ePOS Privacy Policy

This policy explains what information ePOS collects, why, and what we do with it. "We" means Entecra, 701-B City Towers, M.M. Alam Road, Block K, Gulberg 2, Lahore, which provides ePOS.

What we collect

• Account details: the names, phone numbers and email addresses of the shop's owner and staff, and their passwords (stored only in a scrambled form that can't be read back).
• Shop records: what you enter — products, stock, sales, customers and what they owe, suppliers, purchases, expenses, the cash book, and payment details such as transaction IDs and cheque numbers.
• Pictures you add: product pictures, supplier logos and profile pictures. A cheque photo taken for scanning is read on the phone; it is not sent to us or kept.
• Device information: the kind of device and browser, sign-in times, and notification settings if you turn notifications on.
• Payments to us: your plan payments, their references and your invoices.

Why we use it

• to run ePOS for your shop: keeping your devices in step, backups, reports and the notifications you ask for;
• to keep accounts and the service secure, and to find and fix problems;
• to bill your plan and give you invoices;
• to help you when you ask, and to tell you about important changes such as new terms.

We don't sell your information and we don't use your shop's records for advertising.

Your customers' and suppliers' details

Details you record about your customers and suppliers (names, phone numbers, balances) are yours. We handle them only for you, to provide ePOS. You are responsible for having a fair reason to record them.

Where it is stored

Records are stored on servers run by our providers: Neon (the database) and Vercel (the app and pictures), which may be outside Pakistan. They keep information secure and use it only to provide their services to us. Records are also kept on the devices you use ePOS on, so the app works offline.

Who can see it

• people in your shop, according to the permissions the owner gives them;
• our support staff, only to help your shop, with every action logged;
• authorities, when the law requires us to share it.

How long we keep it

While your shop is open. After a shop closes we keep its records for 90 days, then delete them, except what the law requires us to keep, such as payment and invoice records. Signing out of a device and clearing it removes the records from that device.

Your choices

The owner can ask us for a copy of the shop's records, to correct something, or to close the shop and delete its records. Everyone can change their own name, phone number, email, password and picture in the app, and turn notifications on or off.

Security

Connections are encrypted, passwords are stored scrambled, and our own staff need a second step (an authenticator app) to sign in. No system is perfectly secure, so keep your password private and your devices locked.

Changes to this policy

Every new version is shown in the app with a summary of what changed, and you are asked to accept it before carrying on.

Contact

Entecra, 701-B City Towers, M.M. Alam Road, Block K, Gulberg 2, Lahore · epos.entecra.com